"AutoCare Centre this is how a garage should be."

A review of Auto Care Centre by Glenn written on Sunday 22nd of June 2008

I own a 2005 Ford Mondeo always serviced at dealers until a friend recommended Autocare. A few weeks ago I let them service my car. They rang me to inform me that I had water in my boot. This problem was an on going dispute with my dealer which they looked at several times but still never fixed the problem. I was informed that this was a common fault to this model and should return to my dealer for a new boot seal to be fitted free of charge. I rang my dealer and informed them of what I had been told, they reply was that they had never known this happen and it was not a common fault and gave me a price of £122 for the new seal fitted. When I rang Autocare back to give them the go ahead to fit a new boot seal. I was asked who was my dealer, I forget his name but he rang my dealer and spoke to the service manager and just over an hour later I had a call from the dealer to arrange an appointment for the new boot seal to be fitted free of charge. All I can say is that this was truly amazing, never before have I experienced this type of customer service. I would recommend them to anyone an absolute pleasure.

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