"Do not buy a second car from these people"

A review of Evans Halshaw by Andrew Straw written on Friday 28th of February 2014

I bought a second hand from these jokers and immediately noticed excessive smoke from the exhaust and the ‘Emissions Workshop’ light came on. I returned the car to them twice without the smoke from the exhaust being fixed and the ‘Emissions Workshop’ light eventually coming back on. I was even told not to worry about the smoke. I was charged the second time even though I took out a warranty with them.

I generally use the car for just short distances and did not experience any other major issues, however when I did go on longer journeys the car would suddenly lose power as well.

Having lost patience with Evans Halshaw I took the car to a local garage for a service and they very quickly spotted the problem - a blown turbo (not sure how this could have been missed by Evans Halshaw). Also during the service they spotted many other issues which from their nature must have been there when I bought the car. Noew the car is smoke free.

I then complained to Evans Halshaw via letter with no response and via the phone where no one was available to talk to me and therefore left messages with promises that someone would call me back. No one called me back. I then complained via the internet on the Evans Halshaw website - no response. I called Evans Halshaw and eventually someone from Evans Halshaw Leeds called me and said they would look into this and call me back - of course they did not. Called them again a couple more times eventually getting the Service Manager who said they could not do anything who had also promised to call me back.

Zero customer service, difficult to use the guarantee bought with the car, suspect car servicing ability as I am not sure what they did when investigating my car's issue and the general state of the car when I bought it.

Stay away from these guys. .

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